I have been documenting business processes and requirements for several years. My guiding principle is to 'make it easy for the reader to understand quickly'.
Use-case is a great formal notation technique - if your target audience knows how to read this documentation. With Agile re-emerging to prominence, user stories are also becoming a common method to document requirements.
My aim is to share my tips and tricks for gathering and documenting requirements, and the tools used for it. I intend to cover Business Process Documentation as referred to in the title as well.
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